We develop customer portals that give your B2B and B2C customers access to orders, documents, support and account management.
Customer Portal Development
A customer portal cuts support work and boosts satisfaction. Customers can view orders, download invoices, open tickets and manage their data. We build portals that connect to your ERP, CRM and shop, stay secure and GDPR-compliant, and work on desktop and mobile.
“Portals are sold on features—the ones that work let users finish tasks in three clicks; navigation beats feature lists.”
Björn Groenewold, CEO, Groenewold IT Solutions
Self-service only delivers ROI when order flows, documents and permissions are mapped cleanly. If you are comparing what you need against your existing systems, a focused conversation is the best next step: we align scope, integrations and rollout with what we have shipped in comparable B2B and B2C environments.
Thorsten Frieling – Project management
Frequently Asked Questions
From around €25,000 excl. VAT for orders, documents and support; with full ERP/CRM integration from €45,000 excl. VAT. We scope after a short workshop.
Yes. We build self-service for order history, tracking, document download (invoices, contracts) and support tickets – linked to your ERP and shop.
Yes. We design for data protection: access controls, audit trails and hosting in the EU so customer data is handled compliantly.
Yes. We build responsive customer portals so B2B and B2C customers can use them on desktop and mobile.
Faster Clarity
Let's sort out scope, risks, and quick wins.
Ideal when you need to make decisions fast – without months of groundwork.
30 min strategy call – 100% free & non-binding
Short portrait of Groenewold IT Solutions – team, how we work and what we offer; complements this page for a quick overview before you get in touch.
The approach described on this page is based on our experience from over 250 projects. We combine clear scoping, pragmatic technology choices, and measurable results. If your situation matches this solution, the next step is usually a short workshop or audit to prioritise measures and estimate effort. Many digitalisation projects are eligible for funding – we can advise you on suitable programmes.
Browse all solutions by use case, industry, and application type. For our service portfolio, see Services; for in-depth topic articles, see Topics. Key terms are explained in our IT Glossary. For a non-binding discussion about Customer Portal Development or a custom proposal, please contact us.
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