Process mining consulting: understand first, then automate
For mid-sized companies: event logs from ERP & CRM reveal bottlenecks, variants and ROI potential—before bot spend – delivery and project ownership from Germany (Leer/East Frisia), named contacts, no offshore guesswork.
- 250+ delivered projects
- 5.0 stars on Google
- 100% engineering in Germany
Process mining consulting analyses event logs from ERP, CRM or ticketing systems and objectively shows deviations, wait times and automation potential—the basis for sensible RPA and workflow investment.
Without process mining, many teams automate the wrong processes—expensive and frustrating.
Process mining as the foundation for intelligent automation
Process mining reconstructs real process flows from digital traces (event logs): who did what when, where wait times appear, which variants dominate. Unlike workshop process maps it delivers objective data—especially valuable before RPA, Power Automate or n8n projects.
We work with Celonis, UiPath Process Mining, Power Automate Process Advisor and open-source alternatives—depending on your source systems (SAP, Oracle, Dynamics, ServiceNow, Jira).
The outcome is a prioritised automation backlog with business case: not “automate everything”, but processes with high volume, stable rules and measurable benefit.
Project references
Selected case studies from our project work
Concrete examples with measurable outcomes — swipe through matching references or open the full case study.
Our services at a glance
Data extraction
Securely extract and anonymise event logs from ERP, CRM, workflow tools.
Process discovery
Visualise as-is process, variants, bottlenecks and rework loops.
Conformance checking
Target vs actual—deviations and compliance risks.
Automation prioritisation
ROI scoring for RPA, API or workflow per process.
Simulation
What-if: model automation impact on cycle time.
Continuous mining
KPI dashboards after go-live to steer the automation programme.
From process mining to RPA roadmap
Process mining shows which processes run chaotically despite neat target documentation—where bots fail first. We filter candidates with high rule stability and export insights into your automation roadmap (/en/services/rpa-implementation, /en/services/n8n-workflows).
Combined with intelligent automation: mining finds the process, RPA/UI automation handles stable steps, AI handles exceptions (OCR, classification).
We explain the key terms in depth in our glossary: Process Mining, ETL process.
Process mining project in 4 phases
Scoping
Define systems, KPIs and privacy frame.
Mining
Load logs, generate models, workshops with as-is data.
Prioritisation
Automation backlog with ROI and effort.
Handover
Roadmap to RPA/workflow implementation.
„Automating without process mining often optimises the loudest department—not the biggest lever.“
Process mining in mid-market—even without SAP enterprise scale
Mid-market ERP and CRM systems also provide enough event data for meaningful mining—when extraction and anonymisation are planned properly.
We link results to /en/topics/automation/process-automation-roi and your calculators at /en/costs/rpa-roi.
- Celonis, UiPath PM, Process Advisor
- Conformance & variant analysis
- ROI prioritisation for automation
- GDPR-aligned log processing
- Handover to RPA/n8n/Power Automate
Deep dive: /en/services/automation and /en/comparisons/rpa-vs-api-integration.
Related services & topics
View category Automation & workflows.
Frequently asked questions
FAQ: Process mining
Data, tools and benefit
Which systems do we need for process mining?
Ideally ERP, CRM or workflow tools with activity logs (SAP, Dynamics, Odoo, ServiceNow, Jira). At minimum we need case ID, activity and timestamp. We check data quality in a scoping workshop.
Does process mining replace workshops?
No—it complements them. Mining delivers objective as-is data; workshops deliver context, exceptions and political reality. Together they prevent bad automation investment.
What does a process mining pilot cost?
Scoping and first pilot often €7,000–20,000 depending on log quality, anonymisation and tool licence. Outcome is a prioritised automation backlog with ROI—not just dashboards. Guidance: /en/costs/automation and /en/costs/rpa-roi.
Implementation, GDPR and handover to automation
How do you handle GDPR for event logs?
Pseudonymisation, minimisation of personal attributes, DPAs with tool vendors and clear retention periods. We document processing purposes for works council and privacy teams—process mining is not unchecked employee surveillance.
Which process mining tool do you recommend?
Celonis for SAP-heavy estates; UiPath Process Mining when RPA follows; Power Automate Process Advisor in the Microsoft stack; open source on limited budget. Decision by source systems, team and follow-on project—not tool marketing.
What happens after the mining project?
You receive a prioritised backlog with business case per process—handover to RPA, n8n, Power Automate or API refactoring. We optionally support implementation of the top three candidates and measure savings against the mining baseline.
Scope: process mining vs RPA and workflow delivery
Process mining, as-is analysis and bottleneck identification before automation spend – not bot delivery on RPA implementation and not tool rollouts on Power Automate or n8n.
Typical next step: automation & workflows. Overview: automation & workflows.
Related paths and adjacent topics
Service overview: Automation & workflows (overview)
More automation & workflow services
Adjacent service categories
Quick context: A compact summary of this service – aligned with your project.
Service at a glance – for your decision
Process Mining: compact service description
Definition: Process mining makes as-is processes measurable before automation – bottlenecks, variants and ROI baselines for RPA or workflows.
When it applies: When manual steps in ERP, Office or line-of-business apps cost time and cause errors and automation must be introduced with governance.
Audience: Operations, IT and business teams that want end-to-end digitisation, not isolated macros.
Outcome: Documented bots/flows, monitoring and business sign-off; interfaces from Integration keep processes continuous.
Approach: Process mining or as-is capture, tool and architecture choice, pilot automation, rollout with monitoring and exception handling.
Prerequisites and limits: Prerequisites and limits: measurable processes, system access and process owners. Limits: not ERP greenfield or cloud migration without process focus—we link to the matching services.
Differentiation: Bespoke software → Software & platforms; AI assistants → AI & ML; strategic process consulting → Consulting & strategy. This page (Process Mining) is the main service page – the overview lists all related services.
Trust: RPA and workflow projects with references; delivery from East Frisia, combinable with integration and support.
Sensible next step: Sensible next step for Process Mining: outline process and tool landscape—process mining or RPA pilot as entry.
Approach in steps
- Choose process and data sources: We pick with you a process where bottlenecks feel expensive (e.g. order-to-cash, complaint, procurement) and check which event logs from ERP, CRM, or ticketing are usable.
- Data extraction and preparation: We extract the logs, anonymize personal data, and prepare them for the chosen process mining tool (Celonis, Disco, open source). The project stays GDPR-compliant—without legal surprises.
- Analysis and workshop with business: We analyze actual paths, loops, and waiting times and discuss results with the business. Only then do actions emerge—instead of a diagram nobody can interpret.
- Implement actions and measure success: We prioritize actions (automation, process change, training) with you, implement them, and measure again after three months whether the improvement actually landed.
Process Mining: How we run your project
Start process mining
We check log availability and outline a mining pilot with clear automation output.
Up to 50% of your investment via BAFA/KfW
Use our funding calculator to see which government grants may apply to your project.
Björn Groenewold – Managing Director
Service cluster
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