Field service: mobile app and dispatch portal for B2B maintenance
Cross-platform technician app with offline buffer and web portal for dispatch—jobs, photos, time and materials synchronised without media breaks.
Field service: mobile app and dispatch portal for B2B maintenance
Mobile and web development
The Challenge
Opaque field status and phone chains
Technicians documented via messenger, SMS or paper. The control centre could not see reliable job progress; escalations surfaced too late.
Our Solution
Mobile UI and web back office
Single source for job, media and status
The app guides tickets with required fields, photos and time capture; data is stored locally in dead zones and synced safely later. Dispatchers manage priorities and skills in the web portal.
API-driven integration
ERP connectivity uses versioned REST and webhooks; monitoring surfaces integration issues before customers notice.
Results
Faster response, fewer callbacks
The control centre sees near-real-time status instead of guesses; rework from missing photos or dimensions decreased. Engineering by Groenewold IT Solutions in Germany.
Features
Feature overview
- Flutter app for iOS and Android with offline support
- Dispatcher web with capacity and priority rules
- Media and signatures tied to the job
- ERP sync via REST and secure authentication
Project Details
Industry
Nationwide technical maintenance provider (HQ northern Germany)Completed
Phased rollout by region
Technologies
More References
Planning a similar project?
Use our interactive cost calculators for an initial estimate – free and non-binding. Or schedule a consultation directly with our experts.