KI-Chatbot vs. ChatGPT: What is the difference and what is better for your company?

Since the rise of ChatGPT, the confusion has been great: isn't it the same as an AI [Chatbot](/services/centric intelligence)? The short answer is: No. While both are based on similar technologies, their application areas and functions are fundamentally different. This article explains the differences.

The direct comparison: Enterprise Chatbot vs. ChatGPT

Function [KI-Chatbot](/services/central intelligence) for companies ChatGPT (standard version)

**Primary target * * Automation of business processes (service, sales) General knowledge survey and content creation

** Knowledge base * * Controlled company-specific data Wide but not specific Internet knowledge

**GDPR compliance * * Yes, guaranteed by AV and EU servers No, data is used for training purposes

**Integrations * * Deep integration in CRM, ERP and shop systems Only possible via APIs with development effort

**branding * * Fully adaptable to corporate design Not customizable

Conclusion: The right tool for the right purpose

ChatGPT is an impressive tool for research, brainstorming and content creation. However, when it comes to direct, automated customer communication, a specialized AI chatbot for companies is the superior solution. It provides the necessary control, security and integration depth that is essential for professional and data protection-compliant use.

For a comprehensive overview of the topic read our ultimate guide to AI chatbots.

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