Software Maintenance & Care
We take over the continuous maintenance and care of your software solutions. Through regular updates and optimizations, we keep your systems up to date.
Our Maintenance Services
Regular Updates & Patches
Keep your software secure and up to date.
- Security Updates
- Dependency Management
Feature Enhancements
Continuous improvement and extension of functionality.
- New Features
- Performance Optimization
Bug Fixing & Support
Quick response to problems and issues.
- Error Analysis
- 24/7 Support Options
Knowledge & Answers
Frequently Asked Questions About Software Maintenance
Basics & Getting Started
What exactly does software maintenance include?
Security updates, bug fixes, performance optimizations, small enhancements, monitoring, and technical support. Optionally also 24/7 on-call service. We define the exact scope together in an SLA.
Do you take over third-party code?
Yes, after an audit. We review quality and security before taking responsibility for operation. If the code is too problematic, we advise on alternatives.
Assessment of your software?
We check what maintenance effort your system requires.
Thorsten Frieling – Project Management
Costs & Contracts
What does maintenance cost?
Usually a monthly flat rate or time & materials. Predictable costs prevent nasty surprises during outages. Packages start at around €500/month for smaller applications.
What contract terms are there?
Flexibly negotiable – from monthly cancellation to multi-year contracts with discount. Most customers choose 12-month contracts with fixed monthly rates and defined SLAs.
Need a maintenance quote?
We create you an individual SLA offer.
Björn Groenewold – CEO
Response Times & Support
How fast do you respond?
We agree on SLAs (Service Level Agreements) that guarantee response times – up to 24/7 support for critical systems. Standard: 4-8 hours during business hours.
Do you also develop further?
Yes, maintenance and development go hand in hand. We make sure your software grows with your business. Small changes are often included, larger ones are quoted separately.
Technical & Security
How do you ensure security?
Regular security updates, dependency monitoring, vulnerability scans, and proactive patches. We keep an eye on your system and act before attackers can exploit vulnerabilities.
What happens when key people leave?
Knowledge about old systems is often lost. We systematically document and build knowledge transfer so your software doesn't depend on individual people.
Want reliable maintenance?
Let's discuss your requirements for long-term care.
Thorsten Frieling – Project Management
Related Topics
Complementary Services from Other Areas
These services are frequently requested together with Software Maintenance & Support or complement it thematically.
Integration & Interfaces