AI-supported knowledge security: opportunities and limits for companies

AI-based knowledge security: opportunities and boundaries for companies

In today's fast working world, the knowledge of your employees is one of the most valuable goods. But what happens when experienced team members leave the company? The loss of know-how can have serious consequences. Here the KI-supported knowledge security comes into play. It offers innovative ways to keep valuable knowledge in the company and make it accessible to all. But what possibilities and limits are there?

Why is knowledge security so important in the company?

The demographic change and a high fluctuation result in valuable knowledge of experience being lost. If a long-term employee retires or assumes a new challenge, he takes his knowledge built over years. This loss of knowledge can delay projects, complicate new employees and weaken the innovative power of a company. A systematic knowledge security is therefore not a “Nice-to-have” but a decisive factor for long-term success.

The challenge: Making Implicites Knowledge explicit

Most of the relevant knowledge in companies is implicit. It is in the minds of the employees and is not documented in manuals or process descriptions. The greatest challenge in knowledge security is to transform this implicit knowledge into explicit, thus documented and divisible, knowledge. This is precisely where artificial intelligence begins.

Opportunities of AI-based knowledge security

Artificial intelligence offers a variety of tools and methods to automate and optimize the process of knowledge security. It can help to capture, structure and provide knowledge more efficiently and in line with needs.

Automated documentation and analysis

AI systems can analyze large amounts of unstructured data such as emails, chat logs, documents and even recorded conversations. By using Natural Language Processing (NLP), they can extract relevant information, reject it and store it in a central [knowledge database](/services/ki knowledge database). Thus, knowledge that has hitherto been scattered and inaccessible is made usable.

Intelligent search functions and knowledge assistants

Who doesn't know? You can search for a specific information and simply do not find it in the confusing folder structure. AI-based search functions allow a semantic search that not only searches for keywords but also searches for content relationships. Intelligent chatbots or knowledge assistants can also answer specific questions from employees and lead them directly to the right information. It saves time and nerve.

Personalized learning and development paths

AI can also be used to create personalized learning paths for employees