What Is an AI Knowledge Base?
An AI knowledge base combines your company documents with modern Large Language Models(LLMs). Instead of searching through folders, employees ask questions in natural language and receive precise answers – with source references.
The technology behind it is called RAG (Retrieval Augmented Generation): The AI first searches for relevant text passages from your documents and then generates an answer based on these sources. This drastically reduces hallucinations.
Typical Use Cases
- Internal knowledge management: Employees find processes, guidelines, and answers instantly
- Customer support: Agents receive AI-powered answer suggestions
- Sales support: Product knowledge, pricing, and availability at the push of a button
- Compliance & legal: Intelligently search contracts, regulations, and guidelines
- Onboarding: New employees get up to speed faster
Which Data Sources?
We can connect virtually any document source:
File Formats
PDF, Word, PowerPoint, Excel, HTML, Markdown, email, scanned documents (OCR)
Sources
SharePoint, Confluence, Google Drive, OneDrive, Notion, internal wikis, databases
Data Privacy and Security
Data privacy is critical in AI projects. We offer various hosting options:
- EU cloud: Azure Germany, AWS Frankfurt – GDPR-compliant
- Private cloud: Dedicated infrastructure for more control
- On-premise: Everything in your data center – no external data flows
Permissions from source systems (SharePoint, AD) can be adopted – everyone only sees what they have access to.


